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Overview:

As a Product Excellence Specialist, you will play a pivotal role in ensuring the highest standards of quality, user satisfaction, and overall excellence in our products. You will collaborate with cross-functional teams to drive continuous improvement, identify areas for enhancement, and champion the delivery of exceptional products that meet or exceed customer expectations. This role requires a combination of analytical skills, product knowledge, and a keen focus on user experience to contribute to the overall success of our products.

Responsibilities:

• Implement and maintain rigorous quality assurance processes for product development.
• Conduct thorough testing of products to identify and address bugs, defects, and performance issues.
• Collaborate with development teams to establish and enhance testing protocols.
• Analyze user feedback and behavior to identify opportunities for improving the overall user experience.
• Work closely with UX/UI designers and developers to implement enhancements that align with user needs and expectations.
• Monitor and analyze key product metrics, including user engagement, conversion rates, and customer satisfaction.
• Provide actionable insights and recommendations based on performance data.
• Collaborate with product managers, developers, designers, and other stakeholders to ensure a holistic approach to product excellence.
• Facilitate communication between teams to address product-related issues and drive continuous improvement.
• Create and maintain comprehensive documentation related to product excellence processes, standards, and best practices.
• Generate regular reports on product quality, performance, and user experience metrics.
• Provide training and support to cross-functional teams on product excellence methodologies and best practices.
• Stay abreast of industry trends, emerging technologies, and advancements in product development to inform continuous improvement efforts.
• Identify potential risks to product quality and customer satisfaction, and work proactively to mitigate these risks.
• Develop and implement strategies for minimizing the impact of unforeseen issues on product excellence.
• Performs other related duties as assigned.

Qualifications:

• Advanced English Level required.
• Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering).
• Proven experience in product quality assurance, user experience optimization, or a related role.
• Strong analytical skills with the ability to interpret complex data and make informed recommendations.
• Excellent communication and interpersonal skills for effective collaboration across teams.
• Detail-oriented mindset with a focus on continuous improvement and problem-solving.
• Familiarity with agile development methodologies is a plus.